McLEAN, Virginia – July 8, 2019 – VirPack is delighted to announce the promotion of Alex Thomasson to Director of Customer Success. Thomasson will lead the Support, Professional Services, Account Management, and Implementation and Training departments, putting a set of cohesive teams under a single umbrella to better serve our customers.
Thomasson’s team will work with customers throughout their journey to understand their business processes and enable a smooth and successful adoption and full integration of VirPack. He will lead the Customer Success team to ensure that all customers have a positive user experience and are able to maximize the full functionality of the platform.
Thomasson’s previous positions as VirPack’s Customer Support and QA Manager, supervising the Support and Software QA teams in testing software applications, gave him a solid understanding of VirPack’s capabilities, positioning him well for this leadership role in the company.
VirPack simplifies virtual document management for the lending industry by providing user-centric solutions for loan file management, e-delivery, and file indexing with full-text OCR to significantly increase productivity and modernize business operations. A leader in file automation and automated workflows – our solutions replace manually complex and error-prone business processes with accuracy and efficiency for resource-constrained teams. For 20 years we have served the mortgage banking and financial services industries, innovating and creating award-winning technologies and solutions that have enabled customers to gain strategic competitive advantages.
For additional information, visit www.virpack.com.