Operational efficiency, greater customer satisfaction and empowered employees drive immediate ROI
MCLEAN, Va., August 13, 2018 – VirPack, a leading provider of document management, virtual workflow and Delivery solutions for the mortgage lending industry, announced today that Mission Mortgage of Texas has optimized its mortgage operations with VirPack.
Headquartered in Austin, TX, Mission Mortgage has been providing residential lending solutions throughout Texas for over 31 years and has built a culture of service built on the importance of trust and the value of fostering long-term relationships. After facing multiple challenges with its LOS-provided document management solution, Mission Mortgage began the search for a new technology partner that could provide an interface with both its proprietary underwriting system and LOS to help deliver on its culture of service.
“Because of the quality service culture we embrace, we knew it was imperative for us to adopt a virtual document management and workflow platform and we are so happy to have partnered with VirPack. Our team members can communicate with all the loan stakeholders on the spot, in real time and with instant results,” said Leigh Ann McCoy, president of Mission Mortgage of Texas. “As an added benefit, we discovered that VirPack is a great recruiting tool. The ability to utilize the platform remotely helps us to attract, hire and retain high quality talent,” continued McCoy.
VirPack’s comprehensive document management capabilities and virtual workflow generated significant operational efficiencies and productivity companywide.
“With VirPack, our ability to capture and process documents instantly from our branches and between departments streamlined our workflow, saving us a significant amount of time, money and resources. As a result, we have generated greater customer satisfaction and a happier and more productive staff,” added Veronica Young, underwriting manager for Mission Mortgage. “Additionally, the post-closing e-delivery of loan files to our investors are sent with one click of the mouse, saving us an incredible amount of time.” continued Young.
“It’s gratifying to see a relationship-driven independent mortgage banker like Mission Mortgage embrace VirPack to optimize its operations and improve productivity, said Wayland Pond, chief business development officer at VirPack. “In addition to these benefits, Mission Mortgage was also able to reduce its paper usage by two-thirds in just a few months, resulting in significant cost savings.” Pond continued.
About Mission Mortgage
Mission Mortgage of Texas, a division of Home Financing Unlimited, Inc. has been providing professional lending services in Texas for over 31 years. They are a locally-owned company with the resources of a national lender. Mission Mortgage operates a total of four retail banking offices including their headquarters in Austin, Texas and provides their own processing, underwriting, closing, and funding, allowing them to complete customer transactions with the fewest delays. Mission Mortgage offers personal financial planning and consulting as well as convenient online services for loan applications and approvals. For additional information, visit www.missionmortgage.com.
VirPack is a leading provider of document management, imaging and delivery solutions to the mortgage banking and financial services industries. Since its inception in 1998, VirPack has pioneered the development of innovative, award-winning technologies and solutions that have enabled its customers to gain competitive advantages by increasing productivity and improving operational efficiency. VirPack is used by residential and commercial mortgage bankers (depositories and independents), state housing finance agencies and other financial institutions. For additional information, visit www.virpack.com.